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Workforce Senior Analyst

2 to 4 Years

With business certificates

Established in 1989
5001-10,000 Employees

6F EBloc 2 Bldg, W Geonzon St, IT Park, Apas, Cebu City, Cebu

Posted On: May 04, 2021

Job ID: 377579

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Company Description
 
Accenture in the Philippines is a pioneer in Accentures global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accentures global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
WORKFORCE SENIOR ANALYSTS
 
Qualifications:
  • Graduate of any bachelor’s degree
  • Undergraduates with at least one complete year in college are welcome to apply
  • Must have at least 3 years workforce experience in a BPO or contact center setting
  • Experience in forecasting, planning and scheduling calls/ contacts or work volumes is a plus
  • Basic knowledge on Infrastructure Services
  • Excellent English communication and analytical skills
  • Proficient in MS Office applications
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Responsibilities:
  • Achieve customer support service levels by accurately forecasting, planning and scheduling calls/ contacts or work volumes and staff/vendors to ensure optimal performance
  • Provide ongoing and frequent interaction with management operations, staff, vendors, or clients, as required, to achieve optimum results

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