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Customer Experience Executive
Plaridel St., Umapad, Mandaue City, Cebu
Total vacancies for this job title : 1
Posted On: May 10, 2021
Job ID: 377550
RGC Foam Group is today’s largest manufacturer of commercial and automotive polyurethane foam products in the country. Through world-class manufacturing practices and a strong culture of excellence, RGC Foam Group has become the most dominant player in the local foam industry and one of the leading foam-makers in Southeast Asia.
MULTIMAX INDUSTRIES CORPORATION., a member of the RGC Group of Companies, seeks highly competent applicants for the following position:
- Ensures a smooth customer experience from phone call all the way to when the customer terminates the contract.
- Contribute to internal and external communications which may include web content, social media, emails, printed advertisements and more.
- Building relationships with customers and key stakeholders within the business.
- Analysing data from the surveys, complaints to diagnose data in a commercial sense and fix the solution.
- Responsible for the 3 Core areas: Communications, Account Management and Project Management.
- Ensure that the customer will receive the best customer service experience
- Bachelor’s Degree in Marketing, Business, or a related field
- At least five (5) years experience in the field of Marketing
- Excellent leadership and people skills
- Excellent negotiation and analytical skills
- Good knowledge of market research techniques
- Excellent oral and written communication skills
- Excellent budget and financial management skills
- Health Maintenance Organization (Medicard)
- Annual Physical Examination
- Yearly conversion of unused leave credits
- Mid-year performance evaluation bonus yearly through GPA
- Entitled to yearly salary increase
- Sponsored company events and activities
- Company Uniforms
- Free parking
- Learning & Growth (Trainings)
- Employee engagement activities
- Health & Fitness (Use of mini-gyrn and free zurnba lessons)
- Special employee discounts on products
How to Apply