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Level 2 - Technical Support Representative

5+ Years

Onsource Inc.

With business certificates

Established in 2019
2-10 Employees

10th floor, The Space Bldg., AS Fortuna St., Banilad, Mandaue City, Cebu

Total vacancies for this job title : 1

Posted On: May 07, 2021

Job ID: 377541


OnSource, Inc. is a software development company / BPO  established in Cebu in 2017. We work with growth-focused organizations and help them with developing and maintaining IT business infrastructure and system integrations. 
We believe in our employees and look to hire fantastic team members that not only have the technical skills necessary, but fit into our team-focused corporate culture. We seek individuals who have a passion for their work and have a willingness to learn. 
We are currently looking for a qualified Level 2 Technical Support Representative to join our dynamic and rapidly growing team. You will be working within a fun, fast-paced environment that is both challenging and rewarding.
This position is a high-income position and the right individual will earn a very high pay!
Core duties and responsibilities include the following. Other duties may be assigned.
  • Answers technical support tickets, live chats and phone calls.
  • Specializes in answering high-level inquiries.
  • Assist sales teams with product demos and professional services sales calls. 
  • Assist team lead with on-going agent training
  • Reports critical KPI's to Team Lead
  • Must have a minimum of 4 years application technical support experience.
  • Possess strong leadership and management skills.
  • Requires excellent English skills, both written and verbal.
  • Be an advocate for continuous improvement and a role model for the team. 
  • Understanding of basic internet protocols  including HTML, DNS, HTTPS, FTP, etc
  • Advanced level understanding of HTML / Javascript and similar internet technologies
  • Sales experience is a plus.
  • Willingness to work flexible shift schedule
  • Friendly and fun work environment
  • Excellent second shift compensation
  • Performance and attendance bonus 
  • Retention bonus for staying with the company for over a year
  • Full benefits package after passing the probation period
  • Company team building activities
  • Free snacks, including coffee, tea, milk, etc.
We are prepared to offer a competitive compensation package and benefits to the right individuals. Come join our team. Apply today!

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