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Instructor Associates

Managerial / Supervisory

With business certificates

Established in 1989
5001-10,000 Employees

16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Apas, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: May 11, 2021

Job ID: 377506

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Company Description
 
Accenture in the Philippines is a pioneer in Accentures global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accentures global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
INSTRUCTOR ASSOCIATES
 
Qualifications:
  • Graduate of any bachelor’s degree course.
  • At least 6 months experience in training or teaching environment preferably in a call center or BPO setting
  • Candidates with training experience in a non-BPO setting are welcome to apply
Responsibilities:
  • Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
  • Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
  • Help manage the tools used for agent communications

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