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QA Specialist for a Dayshift Australian Account (with eCommerce experience)

2 to 4 Years

With business certificates

Established in 2012
201-500 Employees

5th Floor Tech Tower Sumilon Corner, Camiguin Road, Cebu Business Park, Luz, Cebu City, Cebu

Total vacancies for this job title : 3

Posted On: May 10, 2021

Job ID: 377389

Details


The QA Specialist will monitor the inbound and outbound call and email responses to assess the agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. The QA Specialist will participate in customer and client listening programs to identify customer needs and expectations.

 

RESPONSIBILITIES

  • Participate in the designing of call monitoring formats and evaluation programs

  • Ability to mentor, coach, and provide direction to a team of employees

  • Perform call monitoring and provides trend data to site management team

  • Use quality monitoring data management system to compile and track performance at team and individual level

  • Perform monitors of customer care email responses

  • Participate in customer and client listening programs to identify customer needs and expectations

  • Provide actionable data to various internal support groups as needed

  • Coordinate and facilitates call calibration sessions

  • Provide feedback to team leaders and managers on

  • Prepare and analyzes internal and external quality reports for management staff review

  • Perform other duties as assigned

REQUIREMENTS

  • 2-3 years' experience as QA Specialist preferably in a BPO setting

  • Good English communication skills (verbal and written)

  • Outstanding customer service skills and dedication to providing exceptional customer care

  • Ability to multitask and successfully operate in a fast-paced environment

  • Must adapt well to change and successfully set and adjust priorities as needed

  • A meticulous approach to work

  • Experience working for BDL or any eCommerce Fulfillment account highly preferred

Why work with Delonix Marketing Corporation?

  • Salary package with allowances & bonuses commensurate with experience

  • DAYTIME shifts, NO GRAVEYARD, and no rotating schedules

  • Added to company HMO on 2nd month

  • 10 leave entitlements

  • Retirement, Life Insurance, and Accident Insurance on 6th month

  • Legendary staff parties and social events (check our FB page)

  • We sent 30 staff to visit Australia for the year 2018 alone!

  • The company is established (7+ years in Cebu; 2+ years in Duma) and growing fast (currently 400+ staff)

  • Awesome Referral Bonus of 1K per month per referral

  • Christmas and New Year break

  • Long-term stable position for the right person

How to Apply


This is a Cebu-based vacancy, if you are currently residing in Cebu and/or its nearby cities, please complete these online steps and send over your resume via:

 

Application Form: http://bit.ly/applydelonix

Assessment Link: http://bit.ly/applydelonix2

 

NOTE: Only applicants who submit their resumes through the above links are scheduled for a Remote Initial Interview. So what are you waiting for? Apply now from the comforts of your home!

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