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Trainer / Training Content Developer
Admerex Solutions, Inc.
FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu
Total vacancies for this job title : 1
Posted On: May 07, 2021
Job ID: 377377
Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.
It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are best-in-class in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients growth.
Mandue City (Atlas Site)
FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu
Cebu City (Aris Site)
2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu
Makati City (Alpha Site)
The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila
Mandaluyong City (Astra Site)
G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila
Mandaluyong City (Alto Site)
6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila
TRAINER / TRAINING CONTENT DEVELOPER
Open for Remote/WFH temporary Set-up
This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies.
Key Responsibilities Include:
Conduct periodic needs analysis with business partners to identify course development needs within the organization.
Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
Build learning materials using eLearning authoring tools.
Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
Working knowledge of:
Must have an experience working as a call center trainer.
Ability to learn the business's products and processes quickly.
Fluency in English required; multilingual preferred.
Excellent communication skills including written, verbal, listening, and presentation.
Excellent interpersonal skills including a professional and diplomatic demeanor.
Excellent consulting, problem solving, and analytical skills with a detail orientation.
Ability to organize and prioritize tasks, while meeting deadlines in a fast paced environment.
Proficiency using standard Microsoft Office software such as Word, PowerPoint, Excel, Outlook, and SharePoint.
Experience developing course curriculum including course maps (syllabus), content, quizzes, and interactive exercises.
Proficiency in video editing and eLearning authoring tools preferred.