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Training Manager

₱60,000 - 75,000 per month

Managerial / Supervisory

Admerex Solutions, Inc.

Established in 2005
1001-5000 Employees

FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu

Total vacancies for this job title : 1

Posted On: May 07, 2021

Job ID: 377372

Details


Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.

 

It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are best-in-class in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients growth. 

 

Admerex Offices:

  • Mandue City (Atlas Site)

    • FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu

  • Cebu City (Aris Site)

    • 2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu

  • Makati City (Alpha Site)

    • The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila

  • Mandaluyong City (Astra Site)

    • G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila

  • Mandaluyong City (Alto Site)

    • 6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila

TRAINING MANAGER

(US TIMEZONE)

 

Open for Remote/WFH temporary Set-up

 

Role Summary:

 

The Training Manager is responsible for overseeing multiple facets of Training to include supervising and development of trainers as well as managing training initiatives. The Training Manager is also responsible for ensuring that all Trainers are within goal for the following: attrition, timely report submission, attendance, and classroom management.

 

Essential Functions and Responsibilities

  • Responsible for training new employees on company policies, sales skills, customer service skills and specific product knowledge.

  • Responsible for partnering with business partners to launch new programs.

  • Ensures timely and accurate completion of all training and client reports.

  • Responsible for attending weekly meetings with various contact center staff members about areas such as, productivity, quality, hiring, and retention.

  • Coordinates with cross functional departments on quality-related issues, trainee evaluations and performance related issues.

  • Coordinates with the Training Leader on such matters as curriculum design, and the development and implementation of courses and programs.

Other duties as assigned

  • Conduct periodic needs analysis with business partners to identify course development needs within the organization.

  • Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.

  • Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.

Required Qualifications

  • Ability to learn the business's products and processes quickly.

  • Fluency in English required; multilingual preferred.

  • Excellent communication skills including written, verbal, listening, and presentation.

  • Excellent interpersonal skills including a professional and diplomatic demeanor.

  • Excellent consulting, problem solving, and analytical skills with a detail orientation.

  • Ability to organize and prioritize tasks, while meeting deadlines in a fast paced environment.

  • Proficiency using standard Microsoft Office software such as Word, PowerPoint, Excel, Outlook, and SharePoint.

  • Experience developing course curriculum including course maps (syllabus), content, quizzes, and interactive exercises.

Work Conditions

  • Evening and weekend work to meet business needs.

  • General office environment.

  • Travel may be required on certain projects

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