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Urgent hiring for Senior Team Lead to join our Booking Reservations Account!

5+ Years

Fusion BPO Services Phils. Inc.

Established in 2007
1001-5000 Employees

7F Robinsons Cybergate Bldg., Fuente Osmena Circle, Capitol Site, Cebu City, Cebu

Posted On: May 01, 2021

Job ID: 377332

Details


Company Overview
 
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
 
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
 
JOIN US today and enjoy the following benefits:
  • HMO with Dental coverage + 1 FREE dependent
  • Exciting performance-based incentives
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Quarterly team-building activities
  • Free weekly in-house massage
  • Familial environment
  • Work location is located at Fuente Osmena, Robinsons Cybergate
URGENT HIRING FOR SENIOR TEAM LEAD TO JOIN OUR BOOKING RESERVATIONS ACCOUNT!
 
Qualifications:
  • Graduate of any 4-year course with at least 6 months supervisory experience in the BPO-Customer Service sector or College Level with at least 1 year Team Lead experience in the BPO Customer Service sector preferably in handling hotel reservations campaigns
  • Excellent interpersonal and English communication skills: Verbal and Written
  • Exceptional organizational skills for planning, strategizing, delegation, coaching, facilitation and negotiation
  • Proficient in basic software applications such as: Microsoft Office
  • Willing to work on site (Robinsons Cybergate)
  • Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
    • Basics of Management
    • Performance Management
    • Defining Behavioural Standards and Goals 
    • Defining Performance Goals 
    • Conflict Management 
    • Root Cause Analysis (RCA) 
    • Able to maintain confidentiality, credibility and professionalism

How to Apply


Interested? Send your resume at giannluca.gorme@fusionbposervices.com or eva.marimon@fusionbposervices.com with the position as the subject title.

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