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Urgent hiring for QA Manager to start ASAP!
Managerial / Supervisory
Fusion BPO Services Phils. Inc.
7F Robinsons Cybergate Bldg., Fuente Osmena Circle, Capitol Site, Cebu City, Cebu
Posted On: May 01, 2021
Job ID: 377329
- HMO with Dental coverage + 1 FREE dependent
- Exciting performance-based incentives
- Career development
- Life insurance program
- Vacation and family leave programs
- Quarterly team-building activities
- Free weekly in-house massage
- Familial environment
- Work location is located at Fuente Osmena, Robinsons Cybergate
- Application Support/Technical Support – Product and Services Programs
- Banking Finance and Insurance
- Ecommerce and Retail Services
- Hospitality and Travel
- 7-10 Years of Experience in the Driving Quality Assurance covering US/UK/Australia Geography
- Minimum 2+ Years in the Managerial Role
- Willing to temporarily work and train from home immediately.
- With laptop/PC and headset.
- Stable internet connection of at least 10mbps.
- Six Sigma Greenbelt Certified in Call Centre Context - Preferrable
- Sound Knowledge of Excel and Powerpoint
- Understands Quality Metrics and Business Metrics Corelation
- Ability to Recommend TNI for Process reengineering
- Ability to create business case with findings from Quality audit and recommend product and process changes to the client
- Strong Understanding of Calibration and Audit the Auditors
- Ability to create Corrective Actions and Preventive Actions for process improvement and RCA response
- Ability to create FMEA analysis on change management (Failure Mode Effect Analysis)
How to Apply