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Bilingual Service Desk Associates - Japanese

₱30,000 - 50,000 per month

2 to 4 Years


With business certificates

Established in 1989
5001-10,000 Employees

Jade Rosaupan, Apas, Cebu City, Cebu

Total vacancies for this job title : 10

Posted On: May 06, 2021

Job ID: 377275


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.
Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
  • Bachelors degree in any field (undergraduates are welcome to apply)
  • Can communicate effectively in both oral and written English and Japanese, with a valid certification of at least level N3 in the Japanese Language Proficiency Test (JLPT)
  • Knowledgeable or with experience in Service Desk Management
  • Proficient in MS Word, MS Excel, and MS PowerPoint
  • Willing to work on holidays, weekends, shifting schedules and extended working hours, as needed
  • Communicate with the clients functional design in-charge about the requirement details
  • Advise clients team leads of development status and issues
  • Help in knowledge transfer by explaining Japanese-written business requirement/functional design to team lead and members
  • Review and confirm output quality vis-a-vis requirements/functional design
  • Confirm the output quality of functional design on acceptance process
  • Review translation quality
  • Improve auto translation process, and request onshore counterparts to unify description of functional design, if necessary
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
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