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Technical Support Representatives

₱35,000 - 40,000 per month

1 Year or Less

High School Graduates are Welcome

Open to Work From Home

Established in 2017
1001-5000 Employees

Work From Home, Davao del Sur

Total vacancies for this job title : Over 30

Posted On: April 12, 2021

Job ID: 377201

Details


About Us

 

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.

 

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.

 

Our Core Values:

 

Integrity - Do whats right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

 

Our Mission: To create conditions within which people can thrive!

 

FPS is looking for TECHNICAL SUPPORT REPRESENTATIVES

 

Soft Skills

  • Good English communication skills.

  • Advanced problem-solving skills and effectively communicate with customers and work groups.

  • Can communicate with customers at various technical levels.

  • Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.

  • Ability to multi-task and have organizational skills.

  • Ability to work under pressure in a positive culture.

  • Ability to work from home in a quiet environment free of background noise and interruption.

  • Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.

Technical Skills & ISP Requirements

  • Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc.)

  • Must have at least one year Technical Support BPO experience.

  • PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.

  • Hardware and Software troubleshooting skills

  • Familiar with software installation

  • Must have a strong and stable internet connection at home

  • With at least 25 MBPS subscription; 25mbps download and not less than 10 MBPS upload