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Customer Service Representatives - up to 18K Salary + Mid-Shift
₱15,000 - 18,000 per month
1 Year or Less
With business certificates
10/F, i1 Bldg, Cebu IT Park, Apas, Cebu City, Cebu
Posted On: May 04, 2021
Job ID: 377129
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique and think it's a great place to work!". The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won't regret it!
Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for: Customer Service Representatives.
What we offer:
Temporary work-from-home setup
Salary package of up to Php18,000
Plus the following benefits:
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
Responsibilities: The main role of the Customer Service Representative is to efficiently provide an outstanding customer experience and resolution through expert analysis of end-users concern.
Be passionate about the service; and enjoy working in a consultative service environment.
Be results-oriented; and enjoy the challenge of meeting or exceeding goals
Professionally and efficiently answer calls
Provide accurate information to end-users pertaining to Premium Services and how it works
Process claims, knows how to negotiate and make precise judgements on every call
Assisting end-users to cancel their subscriptions
Ad-hoc requests as needed by the customer
Desired Skills and Knowledge:
Clear speaking voice
At least a year of Email, Voice and Chat experience
Experience in bills processing - refunds, general inquiries, multiple client portals
Familiar with Telco and mobile subscriptions
Excellent English communication skills - both written and verbal
Excellent command of the English language with neutral or Australian/UK accent
Strong customer service skills
Must be able to speak in a polite and friendly manner to customers and potential customers with strong active listening skills
Have a positive attitude to win and wow callers
Energetic and bubbly personality
Willing to work the mid-shift schedule
Can start ASA
How to Apply
Interested candidates may send an updated copy of their resume to firstname.lastname@example.org.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.