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Customer Support Representative

2 to 4 Years


Established in 2004
11-50 Employees

Penrose, Auckland, Home-based

Total vacancies for this job title : 1

Posted On: May 06, 2021

Job ID: 377114


Who are we?
SiteHost has been around since 2004 and we are one of New Zealand's leading cloud hosting providers. We are profitable, growing and are focused on building a team and culture for the long term. We have established a strong customer support team and are keen to grow the team and our entire company.
What are we looking for?
We want someone who is passionate about IT and ideally has shown an interest in cloud technology. We aren't expecting you to be an expert, we'll teach you, but if you have set yourself up a blog, or are in charge of fixing your relatives gadgets you're on the right track. Aside from technology you'll be friendly, easy to talk to, eager to learn and most importantly have excellent communication skills, both written and verbal. Any background in customer support would also be helpful.
About the Role:
You will be joining an existing customer service team as a front line customer service representative, assisting our customers who contact us by either phone or email, answering their account or basic support questions in a timely manner and with a high degree of completion, we aim to provide the best customer service possible.
Key Responsibilities:
- Resolve technical support, customer service & billing enquiries by phone and email
- Assist in end of Month Audits of provisioned services
- Book-keeping and reconciliation
- Entering new agreements and checking details
- Managing arrears notifications
- Regular reporting tasks
- Other Virtual Assistant and Administration tasks
- 2-3 years of customer support experience
- Must have strong phone and email support experience
- Bonus if you hold a Bachelor's Degree in Computer Science or IT
- Excellent verbal and written communication
- Positive can-do attitude
- Efficient and effective multi-tasker
- Professional and values hard work
- Able to contribute ideas to improve processes
Home-Based Requirements:
- Fast and reliable wired internet connection of not less than 5 Mbps
- Quiet, private home office free from noise background or distractions
- We also have a shared office space in Cebu should working in an office suit.
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you. We're looking for a long-term employee with a 3 year bonus offered!
What's next?
If this role sounds like a good fit use our sign up sheet and we can get things underway
Become a part of an awesome company that aims for work-life balance, long term relationships, and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.