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Quality Assurance Analyst (BPO)

₱15,000 - 18,000 per month

1 Year or Less

High School Graduates are Welcome

Admerex Solutions, Inc.

Established in 2005
1001-5000 Employees

FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu

Total vacancies for this job title : 2

Posted On: April 08, 2021

Job ID: 377066

Details


Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.

It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are “best-in-class” in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients' growth. 

 

Admerex Offices:

  • Mandue City (Atlas Site)

    • FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu

  • Cebu City (Aris Site)

    • 2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu

  • Makati City (Alpha Site)

    • The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila

  • Mandaluyong City (Astra Site)

    • G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila

  • Mandaluyong City (Alto Site)

    • 6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila

QUALITY ASSURANCE ANALYST

 

Job Description

  • Responsible for call quality monitoring and quality assurance

  • Uploads and manages voice call recordings

  • Ensures quality compliance by means of sales verification depending on the type of campaign.

  • Provides complete and accurate quality and productivity reports

  • Consolidates and tracks production stats at a team and individual level

  • Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills

  • Coordinates with TLs, Managers and Trainers –

  • Coordinates and facilitates call calibration sessions provides feedback and action plans to improve processes

  • Announcement of quality guidelines and updates/revisions (if any)

  • Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality

  • Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

Job Requirements:

  • At least 1 year of experience as Quality Assurance Analyst/Specialist in the BPO industry.

  • Excellent communication skills both oral and written.

  • Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.

  • Should be flexible in terms of working in different shifts.

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