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Quality Assurance Analyst (BPO)
₱15,000 - 18,000 per month
1 Year or Less
High School Graduates are Welcome
Admerex Solutions, Inc.
FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu
Total vacancies for this job title : 2
Posted On: April 08, 2021
Job ID: 377066
Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.
It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are Ã¢â‚¬Å“best-in-classÃ¢â‚¬Â in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients' growth.
Mandue City (Atlas Site)
FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu
Cebu City (Aris Site)
2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu
Makati City (Alpha Site)
The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila
Mandaluyong City (Astra Site)
G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila
Mandaluyong City (Alto Site)
6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila
QUALITY ASSURANCE ANALYST
Responsible for call quality monitoring and quality assurance
Uploads and manages voice call recordings
Ensures quality compliance by means of sales verification depending on the type of campaign.
Provides complete and accurate quality and productivity reports
Consolidates and tracks production stats at a team and individual level
Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills
Coordinates with TLs, Managers and Trainers â€“
Coordinates and facilitates call calibration sessions provides feedback and action plans to improve processes
Announcement of quality guidelines and updates/revisions (if any)
Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality
Other tasks related to the aforementioned responsibilities may be assigned due to business needs.
At least 1 year of experience as Quality Assurance Analyst/Specialist in the BPO industry.
Excellent communication skills both oral and written.
Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.
Should be flexible in terms of working in different shifts.