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Tech Support - Level 1

2 to 4 Years

Bookedby (Salon Ultimate)

Established in 2012
51-200 Employees

IT Park, Apas, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: April 07, 2021

Job ID: 376968


Bookedby, creators of Salon Ultimate, is the industry’s most advanced cloud software and point-of-sale solution, reimagining the way appointment-based businesses operate and engage with customers. Our platform allows businesses to easily manage all of their booking, promotions, inventory management, and sale processing needs from a single device.
From single-location salons & spas to large chains with thousands of locations, we service over 2500 clients, including SportClips, Fantastic Sams, Zona, and Perfect Looks. Founded in 2011, Bookedby continues to support businesses that value efficiency and customer satisfaction as the ultimate measures of success.
The Technical Support Agent responsibilities include, but are not limited to:
  • Answer calls, chat, and email in a professional, friendly, and timely manner
  • Provide software support for new and existing users
  • Manual QA testing of software to finds bugs and areas for improvement
  • Identify areas of improvement and relay feedback to appropriate teams
  • Meet and exceed customer support goals
  • Keep information updated in Jira and other IT systems
  • Collaborate with other members of the professional team and improve the overall business process
  • Follow best practices for customer suppot
  • Guiding and training customers via remote access
  • 50% Technical knowledge
  • 50% Customer Service
Minimum Requirements:
  • Prior technical support experience required
  • Superb English - verbal and written communication
  • Positive attitude, exemplary work ethic, and reliable team member
  • Detail-oriented and high organizational skills with the ability to manage many different responsibilities
  • Experience with Jira or other support ticketing system
  • Positive attitude, sense of humor, and ability to maintain composure and work efficiently in time-sensitive situations is a necessity
  • Availability must be 7 days per week. Schedule is flexible based on the needs of the business, but the majority is an overnight shift
The Goods:
  • Competitive pay
  • Paid time off program
  • Monthly employee recognition bonuses
We Take Care of our People:
As a worldwide company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one. Bookedby is the type of company where you can balance great work with great life.
What We Promise:
We're committed to the continuous development of our employees, using our learning to shape and create a sustainable future. Join this group of talent and industry experts dedicated to our mission and clients.
For more information about our company, visit our website or 

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