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Team Leader (US Account)
Cebu Business Park, Hipodromo, Cebu City, Cebu
This Is an URGENT Job Vacancy
Posted On: April 07, 2021
Job ID: 376944
- Provide leadership and coaching to a team of customer support agents.
- Works with Operations Manager in workforce planning by examining business needs, investigate and evaluate staff scheduling, preparing and allocating staff resources.
- Seeks to continually improve service delivery by reviewing team performance.
- Effectively address any performance issue and work with Operations Manager and HR for recommendation and implement any necessary corrective actions.
- Ensures team’s adherence to schedule, policy and procedures.
- Report team’s performance at regular intervals.
- Communicates relevant information to the team on a timely basis
- Conveys information clearly and effectively both written and verbal
- Listens actively and effectively
- Provides feedback to staff, managers and colleagues
- Works well with others
- Motivates and reinforces teamwork
- Solicits the inputs and involvement of others
- Develops rapport and trust
- Maintains an in depth knowledge of account/s
- Ensures delivery of service
- College graduate
- At least 1 year relevant supervisory experience in a BPO environment
- At least 1 year experience working with customers
- Speaks and writes English well
- Proficient in writing reports and business correspondence
- Proven leadership skills and functional knowledge in business process outsourcing
How to Apply