Back to Search Results

Quality Assurance Analyst - Japanese Bilingual

1 Year or Less

With business certificates

Established in 1997
5001-10,000 Employees

G/F Synergis IT Center F. Cabahug St., Mabolo, Cebu City, Cebu

Posted On: April 19, 2021

Job ID: 376920

Details


WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the world's biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country's first multinational contact center!
 
*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
 SYKES ASIA CEBU is looking for
 
QUALITY ASSURANCE ANALYST - JAPANESE BILINGUAL
 
Earn competitive salary and great benefits!
 
Responsibilities:
  • Ensures that the account meets the quality monitoring goal set by the client
  • Performs real time and/or historical call monitoring and provides trend data to program team leaders and managers
  • Provides side by side mentoring and coaching to agents
  • Demonstrate a strong customer service orientation and takes responsibility for follow-up to ensure customer's needs and expectations are met
  • Determine appropriate action to be taken on customer's behalf on prescribed resolution procedures
Minimum Qualifications:
  • Has relevant BPO experience, and background as Quality Assurance Analyst
  • Good English communication skills (oral/written)
  • Can speak, read, and write in Japanese (Preferably N3 JLPT holder)
  • Attentive to details and is results oriented
  • Has strong customer service orientation
  • Proficient in MS Office applications
  • Willing to work on shifting schedules

How to Apply


Apply now by sending your CV/resume to janetherese.partosa@sykes.com
 
Please indicate: Mynimo - Quality Assurance- Japanese Bilingual in the subject line.

or

( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.


Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy