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CSRs for Pioneer US Healthcare *Fixed Weekends Off*
₱13,000 - 25,000 per month
2 to 4 Years
With business certificates
3rd Floor, Skyrise 1, IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title : Over 30
Posted On: April 06, 2021
Job ID: 376907
PIONEER US Healthcare Account with fixed schedule and weekends off
Start on April 26, 2021
· This role responds to customer queries and provides resolution, support and assistance to the customers pertaining to existing/new queries on services provided by the client.
· An Associate plays an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Work From Office.
· Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets.
· Update and processes information accurately into the system(s)
· Ability to multi-task (using different tools, toggle between pages & handling the call, typing, etc.)
· Resolve Customer problems in a timely manner
· Take Ownership & Deliver on Customer commitments
· Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact,
· Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner
· Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.
· Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
· Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
· College Graduate (Bachelor or Associate Degree) with or without experience
· College Undergraduates (completed at least 2 years in college) with BPO experience