CSRs for Pioneer US Healthcare *Fixed Weekends Off*

PIONEER US Healthcare Account with fixed schedule and weekends off

Start on April 26, 2021

Summary:

·       This role responds to customer queries and provides resolution, support and assistance to the customers pertaining to existing/new queries on services provided by the client.

·       An Associate plays an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Work From Office.

Key Responsibilities:

·       Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets.

·       Update and processes information accurately into the system(s)

·       Ability to multi-task (using different tools, toggle between pages & handling the call, typing, etc.)

·       Resolve Customer problems in a timely manner

·       Take Ownership & Deliver on Customer commitments

·       Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact,

·       Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner

·       Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.

·       Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments

·       Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group

 Minimum Qualifications:

·       College Graduate (Bachelor or Associate Degree) with or without experience

·       College Undergraduates (completed at least 2 years in college) with BPO experience