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Senior Agent (Email & Chat) Non-voice

₱18,000 - 20,000 per month

2 to 4 Years

High School Graduates are Welcome

Admerex Solutions, Inc.

Established in 2005
1001-5000 Employees

FPN Bldg. AS Fortuna Street, Bakilid, Mandaue City, Cebu

Total vacancies for this job title : 5

Posted On: April 13, 2021

Job ID: 376806

Details


Admerex Solutions, Inc. continues to be one of the key players in the BPO industry in the country. Driven by genuine concern for mutual success, our culture reflects a business that creates and extends opportunities.

 

It is with this wisdom that we establish one of the foundations of #TatakAdmerex. We hone our skills and provide experiences that are "best-in-class" in results. Our happy workplace maintains a homelike relationship that stimulate our campaigns and our clients' growth. 

 

Admerex Offices:

Mandue City (Atlas Site)

FPN Bldg. AS Fortuna Street, Bakilid Mandaue City, Cebu

Cebu City (Aris Site)

2nd Floor, Unit F, Centrum Building, Clavano, corner N Escario St, Cebu City, Cebu

Makati City (Alpha Site)

The Peak Tower, 107 L.P. Leviste Street, Makati, 1630 Metro Manila

Mandaluyong City (Astra Site)

G/F Alcar Building, 888 Epifanio de los Santos Ave, Mandaluyong, Metro Manila

Mandaluyong City (Alto Site)

6th Floor, Citynet Central Building, Sultan Street corner EDSA Barangay, Mandaluyong, 1550 Metro Manila

 

SENIOR AGENT (EMAIL & CHAT) NON-VOICE

 

Job Description:

  • Does customer support activities including email and chat

  • Conducting data gathering and research for online retailer selling item

  • Compiling, verifying accuracy and sorting information to prepare source data

  • Reviewing data for deficiencies or errors, correcting/checking incompatibilities on the output

  • Will act as POC next to Supervisor for the Team

  • Act as a primary point-of-contact for customer inquiries by email and chat

  • Handle escalated inquiries or route to the appropriate internal channels

  • Meet and exceed customer service KPI’s, quality standards, and customer service expectations

  • Advocate for customers by identifying trends and suggesting improvements to current processes, policies, and products

  • Identify errors and draft improvements to content in our internal and external knowledge base

  • Collaborate with different departments to root out answers and be a resource to teammates

  • Participate in projects to improve our products and optimize the customer experience

Job Requirements:

  • At least 3 years working experience under email & chat support customer service campaign

  • Experienced in assisting Team Leader or acting as a Senior Agent to the team.

  • Quick learner with the ability to absorb extensive information

  • Outstanding written English communication and typing skills (email & chat).Quick learner with the ability to absorb extensive information

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