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Senior Helpdesk L2 Engineer

2 to 4 Years
Established in 2020
11-50 Employees
Unit H, 19th Floor, ACC Tower, Bohol St., Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: January 15, 2022
Job ID: 376319


Conquering Complexity: Empowering organizations through people, processes, and tools.


We are looking for:




  • Do you have a knack for resolving complex technology issues? Do you like puzzles or finding solutions to problems? Do you communicate well to both technical and non-technical users? Are you looking for the right company that will provide you with a technical career path that enhances your talents and skills, and provides for personal, professional, and financial growth? 

  •  4IT is a leading information technology managed service provider in South Florida with three locations including an Enterprise Data Center and NOC. 4IT, established in 2003, has 30 employees and offers industry leading compensation and a very competitive benefits package including paid Health Insurance, fully paid short and long-term Disability Insurance, Profit Sharing Plan with company matching, paid vacation, and mileage reimbursement.  4IT is seeking a talented hard-working Level 2 Helpdesk Engineer in Broward County to join our helpdesk team and assist in providing technical support to our base of more than 150 clients throughout South Florida. In this position, you will not only apply your sharp troubleshooting skills to support our customers systems, but based on your specialty, you will also mentor the team across all locations. 


    Duties and Responsibilities:

  • Deliver support to customers over the phone using a ticketing system, remote control and remote management tools. 

  • Continuously analyze complex server, network, application and PC issues for solutions. 

  • Address critical customer-impacting issues from inception to resolution using all of the resources of the company. 

  • Work with team to develop systematic process to better troubleshoot and identify root causes of issues. 

  • Specialize in the area of IT that our customers use and that utilizes your skillsets and strengths. 


  • 4 - 5 years overall technology experience in a technical support role. 

  • 2 - 3 years Level 2 technology support role. 

  • Configuration and Troubleshooting of LAN's, WANs, Firewall, and Wireless. 

  • MCITP / MCSA Certifications Preferred. 

  • Experience in a IT consulting company or Managed Service Provider environment is preferred. 

  • Outstanding customer-facing skills, and critical issue escalation/resolution. 

  • Technical expertise including strong understanding of networking, servers, security, storage and IT operations. 

  • Project Engineer Support Experience a Plus. 

  • SharePoint Development and Admin Experience a Plus. 

  • Degree in Technical Field, relevant certifications or compensating experience. 

  • Strong desktop OS skills Windows XP/Windows 7 Desktop Operating System.  

  • Strong Windows Server 2003/2008 Operating System and SBS 2003/2008/2011.  

  • Strong Microsoft Exchange Server 2003/2007/2010 experience a plus.  

  • Strong general application knowledge in Office and other mainstream applications. 

  • Some VoIP experience a Plus.  

  • Experience with VMware and HyperV a Plus. 

  • Competency with PC, Server and peripheral hardware troubleshooting. 

  • Connectwise, Labtech, N-able experience a Plus. 

  • Bilingual English-Spanish a plus.

4IT Inc. offers competitive benefits package including: 

  • Gov't mandated benefits

  • Fixed Weekends off

  • Following Regular Philippine Holidays 

  • 3-month Probationary period 

  • Seventeen (17) days Paid Time Off upon regularization (convertible to cash)

  • HMO coverage and primary dependents

  • One (1) day birthday leave on any day within employee’s birth month

  • Php 5,000 Birthday Cash Gift 

  • Quarterly bonus

  • Position/salary review per calendar year


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