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Instructor Analysts

1 Year or Less

With business certificates

Established in 1989
5001-10,000 Employees

6F EBloc 2 Bldg, W Geonzon St, IT Park, Apas, Cebu City, Cebu

Posted On: May 11, 2021

Job ID: 376209

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Company Description
Accenture in the Philippines is a pioneer in Accentures global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accentures global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
  • Graduate of any bachelor’s degree course
  • At least 1 year experience as an American English comms trainer/coach in a BPO customer service environment
  • Candidates with training experience in a non-BPO experience are welcome to apply
  • Excellent English communication skills on both written and verbal
  • Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
  • Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
  • Help manage the tools used for agent communications

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