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Senior Team Leads

2 to 4 Years

With business certificates

Established in 1989
5001-10,000 Employees

16F EBloc 2 Bldg, W Geonzon St, IT Park, Apas, Cebu City, Cebu

Posted On: May 11, 2021

Job ID: 376150

Details


Company Description
 
Accenture in the Philippines is a pioneer in Accentures global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accentures global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
Senior Team Leads
 
Qualifications:
  • Graduate of any bachelor's degree
  •   At least 3 years supervisory experience in a BPO industry
  •  Must have experience in handling team leads
  •  Must have experience in handling customer service teams, demand management and operations management
  •  Must have experience in reports and analytics
  • Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
  • Good English communication skills in both oral and written
  •  Willing to work on a shifting schedule and on holidays as needed
Responsibilities:
  • Manage day-to-day operations and is responsible in monitoring, tracking, and reporting offshore team's performance versus agreed SLA to client and engagement leads
  • Conduct RCA to identify drivers impacting performance
  • Work closely with Quality and Training team to improve team performance
  • Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provide and implements business-focused solutions in fulfillment of contractual obligations

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