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Customer Support Ambassador - Largest Hospitality Brand
₱24,000 - 38,000 per month
1 Year or Less
With Business Certificates
Established in 2014
10/F HM Tower, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 100
Posted On: August 2, 2021
Job ID: 375914
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with
TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your
journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Earn up to 32K
Monthly performance bonuses upon regularization (up to 30% of basic pay)
15% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Internet and electricity allowance*
Comprehensive medical, insurance, or social security coverage
HMO benefits on Day 1 + one (1) free dependent after 6 months
Group life insurance starting on Day 1
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 270 industry awards
What is your mission?
As a Support Ambassador (CSR), you will be working with our Travel & Hospitality Account to deliver outstanding customer experience through phone and email. You will be the first point-of-contact to handle and resolve customer concerns.
Who are we looking for?
Completed 2 years in college
With at least 6 months of solid BPO experience in a voice account
Strong verbal and written English communication skills
Positive, self-motivated, and energetic
Amenable to work in rotating shifts (morning, mid, & night shifts)
Can work from home and in Cebu IT Park, Cebu City
With access to a quiet and secured room and at least 30 MBPS internet subscription
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.