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Technical Support Specialist (Temporary Work From Home Cebu) 20k New Hire Bonus*

₱24,000 - 37,000 per month
1 Year or Less
Open to Work From Home
With Business Certificates
Established in 2014
1001-5000 Employees
10/F HM Tower, Cebu IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: Over 100
Posted On: June 22, 2021
Job ID: 375913

Details

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

 

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Earn up to 37K

Php 20,000 New Hire Bonus*

Monthly performance bonuses upon regularization (up to 30% of basic pay)

15% Night differential rate (higher than the industry average!)

15 Sick Leave credits with cash conversions

15 Vacation Leave credits with carry over

Internet and electricity allowance*

Comprehensive medical, insurance, or social security coverage

HMO benefits on Day 1 + one (1) free dependent after 6 months

Group life insurance starting on Day 1

Premium workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company with 25 years of experience and more than 270 industry awards

What is your mission?

 

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

  • Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer

  • Recognize and adjust support approach to accommodate all levels of customer’s experience

  • Communicate positively with team members, customers, and other partners

Who are we looking for?

  • Completed 2 years in college

  • Must possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account

  • Good understanding of consumer electronics products

  • Solid technical and diagnostic skills with tested problem-solving skills

  • Strong verbal and written English communication skills

  • Amenable to work rotating shifts (morning, mid, & night shifts)

  • Can work from home and in Cebu IT Park, Cebu City

  • With access to a quiet and secured room and at least 30 MBPS internet subscription

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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