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Join now @ CNXC Cebu IT Park | Financial account | Get up to 25K monthly

1 Year or Less

With business certificates

Established in 1983
10,000+ Employees

Apas, Cebu City, Cebu

Total vacancies for this job title : Over 100

Posted On: May 13, 2021

Job ID: 375382

Details


Title: Customer Care Specialist | Concentrix Cebu
 
Job Specialization: Customer Service
 
Who We Are
 
Who We Are
 
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We are Different by Design and we #EmbraceDifferent tools for our employee’s success. #JoinCNX today!
 
The Dream Job defined
 
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
 
Your day-to-day in a nutshell
  • Answering incoming calls from customers
  • Resolving customer inquiries/requests
  • Developing and maintaining accurate files
  • Ensuring customer requests are handled in an appropriate and timely manner
  • Utilizing various Concentrix and client-based tools and applications for customer management and servicing
  • Providing cutting-edge service in a friendly, confident and knowledgeable manner
Ready to #EmbraceDifferent?
 
You may be our next Customer Experience Champion if you:
  • Are a college graduate, with or without BPO experience
  • Have an experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
  • Have good English communication skills
  • Have working knowledge on computers
  • Have good customer service, multi-tasking and problem-solving skills
  • Are willing to work in shifting schedule
Here’s what’s in store for YOU!
  • Paid training
  • Competitive salary
  • Monthly performance incentives
  • Benefits after six (6) months
  • Vacation entitlement upon hire
  • Career pathing and advancement opportunities
Join us in Concentrix and #EmbraceDifferent with the world’s best brands!

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