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Urgent Hiring: Campaign Solutions Manager - Competitive Salary Awaits!

Managerial / Supervisory

With business certificates

Established in 2014
51-200 Employees

10/F i1 Building, Cebu IT Park, Apas, Cebu City, Cebu

Posted On: May 04, 2021

Job ID: 375332

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Details


SVC PH, Inc. is an affiliate of Executive Boutique Call Center and is currently looking for a Campaign Solutions Manager. Apply now and start ASAP!
 
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”. The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page www.facebook.com/EBCallCenter
 
Enjoy the following benefits:
  • Medical / Dental coverage (HMO)
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Annual salary increase based on performance
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Family atmosphere
  • Cozy sleeping lounge and canteen plus entertainment area
  • Great offices in IT park with outdoor private terrace overlooking Cebu City
Responsibilities:
  • Reports directly to Operations Director and serves as a single point of contact between Clients,  IT,   HR,   Operations Manager, Campaign Managers, or TL's during campaign's setup and transition period.
  • Work hand in hand with the Operations Director in identifying Technological Solutions, WorkForce Projection and Manage Client-Specific SLA's.
  • Manage Multiple Campaign Launching, which involves technology solutions required, including coordinating and monitoring team members' work assigned on each campaign.
  • Track day to day progress of each task and dependencies required to ensure that new Campaigns will launch on time.
  • Directly work with Clients, Operations Director and Campaign Managers in formulating Reports in line with Client-Specific SLAs.
  • Identify agent competencies, required skills, and formulate additional tests to ensure that candidates meet client requirements.
  • Work directly with the Operations Manager to pre-plan sitting arrangements and security requirements needed for each campaign.
Qualifications:
  • Must have at least 5 years of Project Management experience in the BPO industry and with expertise in Process Management.
  • Must have at least 3 years of Managerial Experience under BPO industry.
  • Bachelor’s degree preferably in Business, Engineering, or any related field.
  • Proven ability to manage multiple projects concurrently through successful implementation in an operational environment.
  • Must also have skills in WorkForce Management, Issue Management, Risk Management, and Work Planning and Management.
  • Must be familiar with Major Dialing Platforms and CRM.
Work schedule: Night shift

How to Apply


Interested candidates may send an updated copy of their resume to jobs@ebcallcenter.com.
 
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-7 working days.

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