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Urgent Hiring for Senior Workforce Manager

Managerial / Supervisory
With Business Certificates
Established in 1997
5001-10,000 Employees
G/F Synergis IT Center, F. Cabahug Street, Cebu City, Cebu
Posted On: July 16, 2021
Job ID: 374800

Details

WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the world’s biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!
 
*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
 
SYKES ASIA CEBU is urgently looking for

Senior Workforce Manager

Qualifications:
  • At least ten (10) years of workforce management experience in the BPO setting inclusive of at least three (3) years in managerial role
  • Extensive experience and proven expertise in workforce management supporting multiple client portfolio of up 1000+ FTE
  • Proficient in business communication and presentation skills in English
  • Data-driven and strong analytical skills
  • Experience in negotiation and diplomacy
  • Responsible for over all facets of Workforce Management
  • Expert user of at one or more workforce management tools
  • Proven ability to lead teams, motivate team members and influence peers and partners from other functional groups

How to Apply


Apply now by sending your CV/resume to janetherese.partosa@sykes.com

Please indicate: Mynimo - Sr. Workforce Manager in the subject line.

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