Back to Search Results

Team Leader - Operations

5+ Years

With business certificates

Established in 2011
501-1000 Employees

IT Park, Apas, Cebu City, Cebu

Total vacancies for this job title : Over 20

Posted On: May 01, 2021

Job ID: 374081

Details


TEAM LEAD - FOR POOLING
 
Responsibilities
  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
  • Efficiently coach associates in meeting the metrics
  • Manage and drive performance from the Associates in meeting SLAs and KPIs
  • Manage team attrition
  • Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance
Requirements
  • Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Experience in handling a Telco program is required
  • Analytic
  • Results-oriented
  • Process-oriented
  • Applicants must be willing to work in Asia Town IT Park or General Maxilom Avenue Cebu City
  • Preferably Supervisor specializing in Customer Service or equivalent.

( )

Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.


Point out why you are qualified for this job.

No File Selected

Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed

By clicking the Submit button, you confirm that you have read, understood and agreed to our Terms of Service and Privacy Policy