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Associate Manager - Operations

Managerial / Supervisory

With business certificates

Established in 2011
501-1000 Employees

IT Park, Apas, Cebu City, Cebu

Total vacancies for this job title : 10

Posted On: May 01, 2021

Job ID: 374080

Details


ASSOCIATE MANAGER - OPERATIONS (FOR POOLING)
 
KEY RESPONSIBILITIES:
  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Profit and Loss
  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
  • Manage program attrition
  • People development
  • Analyze performance trends and provide process improvements and resolution
  • Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
REQUIRED:
  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.

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