Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).
In 2018, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
JOIN OUR INTERNATIONAL TELCO ACCOUNT AND START EARNING FROM HOME! NO EXPERIENCE NEEDED!
Mobility Sales and Service agents are front line agents who handle Billing/payment, Equipment, and general customer concerns regarding their mobility service with the requirement to offer solution based sales on each applicable call. The ability to build rapport, multi task, and problem solve using multiple systems is a must.
If you are...
- At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
- Basic web navigation skills
- A Filipino citizen or hold relevant residence status
- Good to excellent English communication skills
- With or without Call Center Experience
- Valid NBI (6 months to 1 year from date of joining)
- Willing to start immediately
- Candidate must be residing in Cebu
Work at Home Requirements:
- Highly stable internet connection with no packet loss
- Minimum download speed: 15 MBPS
- Minimum upload speed: 4 MBPS
- Wired connection from modem/router to PC
- Conducive workspace away from distractions
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