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Join our Outbound Smart Appointment Team and Work with the World’s Largest Contact Center Company

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1996
1001-5000 Employees
3/F Teleperformance Recruitment Hub, Insular Life Bldg., Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 50
Posted On: June 15, 2021
Job ID: 372773

Details

ABOUT TELEPERFORMANCE

 

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

 

The Group's 331,000 employees, based in 80 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2019, Teleperformance reported consolidated revenue of €5,355 million (US$ 6 billion, based on €1 = $1.12) and net profit of €400 million.

 

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

 

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

 

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

 

For further information, please visit the Teleperformance website at teleperformance.ph.

JOIN OUR OUTBOUND SMART APPOINTMENT TEAM AND EXPERIENCE WORKING WITH THE WORLD'S LARGEST CONTACT CENTER COMPANY

 

Job Description


Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

 

Qualifications

  • A minimum of 1 year call center experience in an outbound / sales campaign (preferred)

  • Proven Experience in delivering excellent customer services to internal and external customers

  • Maintain campaign performance, quality, regulatory and compliance standards

  • Proven oral and written English communication skills

  • Strong logic and problem-solving skills

  • Availability to work in various shifts

  • Skill in using Windows operating systems

  • Organization and work prioritization skills

  • Candidate must have sales inclined experience

  • Filipino citizen or with equivalent legal status

Responsibilities

  • Handle and carefully respond to all customer inquiries via outbound calls

  • Provide excellent customer service through active listening

  • Work with confidential customer information in a secure manner

  • Aim to resolve issues on the first call by being proactive

  • Appropriately and adequately communicate with customers in a caring, empathetic manner

Then click Apply NOW and be one step closer to…

  • A competitive salary package

  • Exciting performance bonuses

  • Generous referral incentives

  • Best-in-class healthcare benefits from Maxicare

  • An inspiring and fun work environment with endless career advancement opportunities

Just click the button below to apply now!