Centruni is a BPO company who values and promotes flexibility and proactivity. we practice exceptional work ethics, persistence in making things work, and we embody the truest sense of team work. We are a multinational firm with offices across Europe, China and Philippines.

We believe in an open dynamic and flexible and comfortable work environment where people get the opportunity to reinforce their capacities and to grow their skills. During this period, we offer remote work from home. A stable internet connection and PC is required for the position. Can be provided by the company.

Our doors are open to welcome teammates who can live up to what it takes to be part of our growing team! We are looking for a CUSTOMER SERVICE REPRESENTATIVE (CSR) who shall be the first point of contact to handle and resolve customer concerns.

You will be enjoying these perks and benefits:

Earn up to 25k monthly
5k Training Passing Bonus
Medical/Dental HMO
Flexible Work Arrangement
Internet Connection Allowance
Working with an International Team
Shifting schedules
Nigh Shift premium differential
5 Working Days, 2 Days Off

As a CSR, your responsibilities will include the ff:

Customer service mainly email support / admin tasks.
Providing product and service information and etc.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Manages difficult customer situations in a cool, calm, composed, and professional manner
Escalates valid issues to the appropriate channels with urgency, keeping self in a calm and composed state
Contributes to team effort by accomplishing related results as needed
Efficiently handles tickets and knows where to delegate to
Develops customer relationship by providing the Best in World service and support to our customer mainly through email and occasional through phone.

Qualifications for the role:

Bachelor's degree or higher
3+ years' experience with CS and Technical support is preferred
Should have your own personal computer, a stable internet connection (at least 5mbps upload & 5mbps download) and a quiet and efficient work space at home
Experience with eBay and Amazon platform is a plus
Good verbal and written English communication skills
Amenable to work in rotating shifts (morning, mid, & night shifts)
Self-reliant, positive, self-motivated, and energetic
Works both independently and with others with minimal supervision and has the ability to communicate effectively with technical and non-technical team members.
Customer focused. Capable of thriving in a fast-paced environment interacting with multiple clients efficiently and able to provide live support for bug/issue fixes while maintaining a professional and friendly approach

CEBU

Customer Service Representative

₱17,000 - 25,000 per month

2 to 4 Years

Open to Work From Home

With Business Certificates

Established in 2020

Work From Home, Cebu

Posted On: January 15, 2021

Job ID: 372332

Applications for this jobs are now closed.