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Customer Service Associate
₱16,000 - 20,000 per month
2 to 4 Years
Open to Work From Home
Montrichard Philippines Incorporated
With business certificates
Work From Home, Cebu
Total vacancies for this job title : 2
Posted On: April 19, 2021
Job ID: 372232
- Provide customer support via email and live chat to consumers
- Serves as primary contact for inbound customer issues. Other related duties will be assigned when needed.
- Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
- Ensuring customer services (logistics and after sales questions) by providing procedures and follow-up.
- Prepare standards weekly and monthly reports on metrics to track workload
- When unable to solve problems in amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Updates customer information and ensures accurate entry of contact information.
- Any support mission could be required by the management as secondary mission, in low workload period including but not limited to sourcing, marketing, research, training.
- Make outbound/pitch calls to customers or prospects to sell the products and services
- Create, maintain and update database of customers with complete information and emails
- Consolidate existing customer base while building new customer base
- Record outbound call history and customer response in detail
- Ensure customer follow-up at all time
- Send or email product information, brochures, and other campaign material
- Must be a graduate of BS Marketing or any business- related course
- With above average communication skills both in oral and written
- Must be customer service oriented
- Can work well with a team
- Highly trainable