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Customer Service Associate

₱16,000 - 20,000 per month

2 to 4 Years

Open to Work From Home

Montrichard Philippines Incorporated

With business certificates

Established in 2016
11-50 Employees

Work From Home, Cebu

Total vacancies for this job title : 2

Posted On: April 19, 2021

Job ID: 372232


The Montrichard Group is a watchmaking company established for over 20 years ago. It has offices based in Europe, Asia, and the USA to cater more the customers.  The Montrichard Group has been a regular exhibitor at all the most important worldwide watch events such as Baselworld in Switzerland and HKTDC Hong Kong Watch & Clock Fair.
Our people are trained according to the professional style of working. With us, you will encounter various job challenges and opportunities that will test and improve your skills and abilities.
We are currently in need of promising individuals who possess the ability to think creatively and analytically to fill our job vacancy for:
Job Responsibilities:
  • Provide customer support via email and live chat to consumers
  • Serves as primary contact for inbound customer issues. Other related duties will be assigned when needed.
  • Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
  • Ensuring customer services (logistics and after sales questions) by providing procedures and follow-up.
  • Prepare standards weekly and monthly reports on metrics to track workload
  • When unable to solve problems in amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Updates customer information and ensures accurate entry of contact information.
  • Any support mission could be required by the management as secondary mission, in low workload period including but not limited to sourcing, marketing, research, training.
  • Make outbound/pitch calls to customers or prospects to sell the products and services
  • Create, maintain and update database of customers with complete information and emails
  • Consolidate existing customer base while building new customer base
  • Record outbound call history and customer response in detail
  • Ensure customer follow-up at all time
  • Send or email product information, brochures, and other campaign material
Job Qualifications:
  • Must be a graduate of BS Marketing or any business- related course
  • With above average communication skills both in oral and written
  • Must be customer service oriented
  • Can work well with a team
  • Highly trainable
Specific Work Location: Within Philippines ( Remote Work)

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