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Technical Service Team Lead (Cebu Based)
With business certificates
3/F Room 314 Jesa-ITC Bldg., Cogon Ramos, Cebu City, Cebu
Posted On: April 06, 2021
Job ID: 372199
- Oversee and monitor daily technical support services activities in assigned client site.
- Responsible for effective deployment of technical and ensure service requests are properly handled.
- Monitor resolution of customer technical concerns, escalations and backlogs.
- Maintenance and updating of the service tickets and tasks.
- Implementation of proper work procedures and service policies.
- Ensure customer satisfaction and accurate, timely and complete feedback.
- Bachelor's Degree in Computer Engineering, Information Technology or any related course.
- With at least 5 years working experience as Team Leader managing hands-on harware technical support in a BPO environment.
- Excellent customer service skills.
- Willing to work in Cebu Business Park, Cebu CIty.
How to Apply