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Technical Service Team Lead (Cebu Based)

5+ Years

With business certificates

Established in 1978
201-500 Employees

3/F Room 314 Jesa-ITC Bldg., Cogon Ramos, Cebu City, Cebu

Posted On: April 06, 2021

Job ID: 372199

Details


INTEGRATED COMPUTER SYSTEMS, INC.
 
A leading Philippine IT solutions company, with more than 30 years of industry experience, is looking for qualified applicants for its Cebu City office:
 
TECHNICAL SERVICE TEAM LEAD
 
Responsibilities:
  • Oversee and monitor daily technical support services activities in assigned client site.
  • Responsible for effective deployment of technical and ensure service requests are properly handled.
  • Monitor resolution of customer technical concerns, escalations and backlogs.
  • Maintenance and updating of the service tickets and tasks.
  • Implementation of proper work procedures and service policies.
  • Ensure customer satisfaction and accurate, timely and complete feedback.
Requirements:
  • Bachelor's Degree in Computer Engineering, Information Technology or any related course.
  • With at least 5 years working experience as Team Leader managing hands-on harware technical support in a BPO environment.
  • Excellent customer service skills.
  • Willing to work in Cebu Business Park, Cebu CIty.
 
For more information about our company, visit our website: www.ics.com.ph

How to Apply


Interested applicants may email their resume orr you may drop off in our office at:
 
Integrated Computer Systems, Inc.
3rd Floor Jesa-ITC Building, 90 General Maxilom Avenue,
Cebu City, Cebu 6000
Cebu Tel #:(032) 260 2071 

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