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Urgent Hiring: Assistant Manager - IT Operations

Managerial / Supervisory

With business certificates

Established in 1997
5001-10,000 Employees

G/F Synergis IT Center F. Cabahug St., Mabolo, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: April 16, 2021

Job ID: 371768


SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
That means that you get to work with the world’s biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!
*The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
SYKES ASIA CEBU is urgently looking for
Assistant Manager – IT Operations
Minimum-Maximum Salary: 61k – 102k
The IT Operations Assistant Manager is responsible for managing the Site IT Operations Team of the designated site/sites.  He or She will provide support to the IT Leadership Team on Managerial and Administrative responsibilities needed to support the technology requirements and services of the site/sites.  He or She will also work closely with the different technology teams such as the IT Client Services, IT Infrastructure, IT Helpdesk, IT Project Management, IT Compliance et. al. for any needed efforts on IT Service Management Activities.
The IT Operations Assistant Management will be responsible for the management of day-to-day technology services in the following areas:
a) Workstation Equipment Life Cycle Management [ex. Desktop, Phone, Headset, etc.] 
b) Software Installation, Troubleshooting, Patch Management and Golden Image Support
c) Asset Tracking and Inventory Management
d) Account Operations and Client Interactions and
(e) Technology Project Support.
  • The IT Operations Assistant Manager acts as the IT point of contact and ensures the stability and optimal performance of the site infrastructure. He/She will engage the necessary resources to assist in the fulfillment of service request tickets, incident management, problem management,  change management and technology projects.
  • The IT Operations Assistant Manager is responsible for managing the IT End-User Support Group and ensures that all technology services are delivered within the service level agreement. He/She is responsible for mentoring the staff and builds effective career development plans.
  • The IT Operations Assistant Manager works with cross-functional teams (ex. Account Operations, Clients, IT Client Services) to fulfill business requirements for new account implementations, account expansions, account movements and technology deployments and changes.
  • The IT Operations Assistant Manager ensures that all services provided follows the standard operating procedure, checklists and policies of the IT Department.
  • BS IT or related field equivalent. Minimum 5 years experience in managing a call center help desk and or 5 years in call center operations management
  • Minimum of 3 years - working experience in Desktop Administration, Supervisory or People Management role
  • Working knowledge on Operating Systems, Desktop Troubleshooting & End Point Device Support (Computer, Laptop, Mobile Devices), Helpdesk or Service Desk Support
  • Any Technology Certification such as ITIL V3, A+, Microsoft, Cisco, Avaya
  • Good Communications, Customer Service and People Management Skills
  • Good Data Analytics and Presentation Skills
  • Adaptive to changing work schedules and willing to accommodate 24 x 7 and on-call support

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