IT Application Support Specialist

2 to 4 Years
With Business Certificates
Established in 1997
1001-5000 Employees
Basak, Lapu-Lapu City, Cebu
Total vacancies for this job title: 1
Posted On: September 21, 2022
Job ID: 370391

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As a IT Application Support Specialist, you will be primarily responsible for providing operational application support to the end-users of the main production software used within SSI/ Dynata.
  • Degree in Computer Science, Information Management or similar training/experience.
  • Advanced working knowledge/experience of Microsoft Excel.
  • Basic knowledge of MS SQL, MS SQL studio and relational databases.
  • Basic knowledge of HTML and internet technology.
  • Experience with Microsoft Dynamics CRM would be a plus.
  • Experience with Confirmit would be a plus.
  • Experience in the Market Research industry would be a plus.
  • Excellent oral and written (English) communication skills, with a focus on technical or instruction-oriented writing.
  • Creative thinking and problem solving.
  • Ability to work both effectively independently and harmoniously with a team.
  • Ability to build relationships and work well across functions.
  • Must be able to manage multiple assignments simultaneously in a fast-paced environment with shifting priorities, deadlines and focus and have strong organizational skills.
  • Demonstrates strong attention to detail.
  • Able and willing to work on flexible schedules including weekends, holidays, and night shifts
  • Provide operational application support to SSI/Dynata employees globally.
  • Answer, evaluate and prioritize incoming application support requests from end users of the production software used within SSI/Dynata.
  • Handle application problem recognition, research, isolation, resolution and follow-up. Escalating more complex problems to the required technical staff while maintaining ownership of the issue.
  • Log and track application requests using help desk software, maintain history and related problem/run book documentation.
  • Write and maintain (training) manuals for the end-users of the software.
  • Handle additional responsibilities as required.
  • Competitive Compensation Package
  • Free Shift Meals
  • Performance Based- Bonuses (Annual) *
  • Paid Vacation and Sick Leaves *
  • Rice and Transportation Allowance *
  • Free Medical and Dental Benefits *
*upon regularization

How to Apply

We’re located at PIPC Bldg. 7, MEPZ 2, Basak, Lapu-lapu City near The Outlets (pueblo verde)
Send your resume to:
Subject: <position>
Text us: <Full Name_Position>
Send to: 09173035763 or 09190662475