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Call Center Team Leader - Chat
₱31,000 - 45,000 per month
Continuum Global Solutions
Mabolo, Cebu City, Cebu
Total vacancies for this job title : 4
Posted On: May 06, 2021
Job ID: 370281
- Direct supervison of a customer service team that respond to request for support via phone, chat or e-mail
- Hire, train and coach staff in standard policies, procedures, and best practices.
- Identify opportunities for operational improvements and recommend/implement solutions.
- Monitor and motivate staff including delivering performance appraisal and corrective action
- Serve as first point of contact for all employee related issues
- Contribute to the development of processes and procedures.
- Answer agent questions regarding best practices or handle escalations.
- Prepare reports and analyze data to assist management as they determine call center goals.
- Work with other supervisors and management team members to support agents and maximize customer satisfaction.
- Salary Range: P31,000 - P45,000 (based on experience)
- Stable Full-Time Employment
- Insurance & Other Company Benefits
- Fun, Casual Work Environment
- 2+ Years of Call Center Experience
- Must have experience supporting to US clients
- Supervisory experience in a call center environment (preferred)
- Extremely competent with verbal and written English communication skills
- Thrives in a fast pace client driven environment