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Wavecell Inc.

Project Manager

Wavecell Inc.

Established in 2000 | 51-200 employees
Work From Home, Cebu
Posted on : December 28, 2020
Job ID : 369821

Details

PROJECT MANAGER
 
Cebu, Philippines / Engineering – Engineering (CPaaS) / Full-Time
 
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
 
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
 
The Project Manager (PM) is responsible for providing a successful implementation experience for 8x8 customers. The PM works with the customer, 8x8 provisioning teams and external partners, to define and coordinate all aspects of the implementation. The scope of a project includes defining roles and responsibilities, managing through dependencies, and hitting milestones on time. This includes working with pre-sales and deployment engineers, number porting specialists, Sales executives, support teams and 3rd party vendors to ensure end to end management of the project, from the initial scope, to the final provisioning of services, including System deployment, integration, configuration, testing and training. As a successful PM, you will develop and build healthy relationships with 8x8 customers, partners and vendors, to promote new and ongoing business opportunities.
 
8x8 Project Managers work with Sales and On-boarding leadership to forecast project needs, and to ensure appropriate resources are available throughout deployment. Each new project will be tracked from the beginning, through to key milestone dates, until all products and services are provisioned and configured to the customer's satisfaction.
 
RESPONSIBILITIES
  • Lead key project meetings with the customer and project stakeholders to gather requirements, design an appropriate solution, and present the complete project plan
  • Act as a primary point of contact throughout the project implementation
  • Generate and maintain documentation that supports the collection, management, and reporting of all project related information
  • Develop, document and distribute contingency plans for critical events
  • Provide regular updates and keep project stakeholders informed throughout the project
  • Work with customers face-to-face or via telephone attending on-site meetings when necessary
  • Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions
  • Follow up with the customer, ensuring that all products and services are delivered on time, and are working as intended
  • Serve as liaison between customers, partners, 8x8 operations, and on-site support service vendors
  • Manage the scheduled activities of the deployment staff, reviewing and evaluating their work according to the project requirements
  • Respond promptly to all customer communication, providing the best possible service experience
QUALIFICATIONS
  • Strong experience in a telecommunication, technology, or IT field
  • Proven experience in project management
  • Proven ability to work with teams of professionals with diverse technical and business backgrounds
  • Ability to plan and manage logistics involving multiple teams
  • Superior technical and business problem-solving skills
  • Experience interfacing with business clients, support groups and 3rd parties
  • Proven experience working with project management techniques and tools
  • General working knowledge of VoIP and Network technologies
  • Strong organisational and analytical skills that include the ability to respond to changing needs and shifting priorities while minimising project impact
  • Strong presentation and leadership skills
  • Strong verbal arid written communication skills
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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