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Customer Success Specialist

Asia Premier One Source Inc. (APOSI)

Established in 2007 | 501-1000 employees
10F, The Rockwell Business Center, Tower 1, Sheridan St., Mandaluyong, Metro Manila
Total vacancies for this job title : 5
Posted on : November 23, 2020
Job ID : 369277

Details

WHO WE ARE
 
Founded in 2007, Asia Premier One Source Inc. (APOSI) emerged in the BPO Industry. Known for having highly trained specialists, exceptional customer services, and innovative yet cost-efficient solutions. We provide Inbound, Outbound, Non-voice and Process Solutions. Our client’s success is our focus. With this in mind, the company is centered on the core values of Teamwork, Integrity, Quality, Professionalism, Respect, Innovation, Results Orientation, Entrepreneurial Spirit and Excellent Client Relationship.
 
Is currently looking for:
 
CUSTOMER SUCCESS SPECIALIST
 
Job Description
  • Provide excellent customer service by listening to customers regarding the service we provide and find the best solution for the customer.
  • Maintain excellent knowledge of the products and services in order to understand the customers’ needs.
  • Upsell and cross-sell to exceed monthly sales goals.
  • Engage and have fun while making the customers happy.
  • Maintain a high volume of inbound and outbound calls, chats, and emails.
  • Build positive working relationships with customers for repeat businesses.
Qualification
  • All are welcomed to apply as long as you have average to good communication skills
  • Must have own equipment
  • Preferably with 2 years’ experience in Healthcare and Retention
Work Details
  • Temporary Work From Home
  • Fixed Night Shift and Weekends Off
  • Easy Process (Initial OTP – Online Exam – Online Pre-Final and Final Interview – Online Job Offer)
Benefits
  • 15% Night Differential
  • HMO Coverage + 1 Free Dependent
  • Accidental Life Insurance
  • Paid Leaves, OT Pay, and Holiday Pay
  • Government Benefits on Day 1 and Many More!!!


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