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Senior Technical Support Representative

5+ Years

With business certificates

Established in 2009
201-500 Employees

8th Floor Ayala Center Cebu Tower, Luz, Cebu City, Cebu

Total vacancies for this job title : 1

Posted On: May 03, 2021

Job ID: 368715

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TECHNICAL SUPPORT REPRESENTATIVE
 
We are looking for a strong Technical Support Representative that will be able to respond to helpdesk tickets with strong communication skills, document processes, and provide feedback. This person will be working in a team where they will become the face of helpdesk. 
 
Responsibilities:
  • Proper investigation and adding notes before passing on the tickets
  • Take on ad-hoc tasks throughout the week with short turnaround times
Qualifications: 
  • A degree holder of Communication or Business or commensurate experience
  • Experience working in the contact center industry for at least 2 years
  • Experience with voice (phone) and non-voice (email, chat)
  • Proficient in software such as Slack, Google Apps, and Atlassian (Jira, Confluence)
  • Project Management skills is a great plus
  • Excellent communication skills (oral and written)
  • Able to deliver results with less supervision
  • Good time management skills
 
Check out our website for more info about us: www.ripeconcepts.com

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