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Citius Solutions Corporation

URGENT: Technical Support Engineer - Accounting Software

Citius Solutions Corporation

Established in 2014 | 51-200 employees
8/F Skyrise 3 Bldg., Cebu I.T. Park, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : December 14, 2020
Job ID : 368711


APPLY NOW and be a part of a growing team – Competitive Salary Package Awaits
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of the Filipino values, we provide services that are   executed with   integrity and   importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology and administrative work – we can definitely employ customized solutions best fitted for your industry.
From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency and have the keenest interest to give professional service through disciplined methods.
We are currently looking for dynamic individuals to fill-in the positions for Technical Support Engineers for an accounting software.
    Desired Qualifications:
    • Tech Savvy
    • Ability to multitask and quickly learn client specific technical applications
    • Excellent communication and listening skills
    • Advanced typing skills with at least 36WPM and 90% accuracy
    • Strong analytical ability
    • Has knowledge of customer service principles and practices
    • Experience with the following is a plus:
      • JIRA, Remote Desktop applications( eg., GotoAssist, Gotomeeting, Teamviewer)
      • Team handling or shows the potential to be able to handle a team
      • Basic accounting knowledge, or experience with other Accounting, Time tracking, project management applications, or intuit background etc.
      • Educational background or degree in Accountancy or related fields (if no experience)
      • Or at least 1-year relevant experience in Financial or Accounting Software Support (e.g. Freshbooks, QuickBooks, Oracle NetSuite, etc.)
    • Troubleshoot applications by communicating with customers via phone and email
    • Research and identify solutions to technical problems and answer software related questions
    • Diagnose and troubleshoot technical issues, including account setup and configuration
    • Track computer system issues through to resolution, within agreed time limits
    • Properly escalate unresolved issues to appropriate internal teams
    • Provide prompt and accurate feedback to customers
    • Ensure all issues are properly logged into the ticketing system
    • Prioritize and manage several open issues at one time
    • Proper call documentation
    This is for Urgent Hiring. Limited slots only. Hurry and apply now!

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