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Team Leaders (Operations)

1 Year or Less
With Business Certificates
Established in 1997
5001-10,000 Employees
G/F Synergis IT Center, F. Cabahug Street, Mabolo, Cebu City, Cebu
Posted On: July 30, 2021
Job ID: 368207

Details

WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the worlds biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country's first multinational contact center!
  • The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
  • Modified General Community Quarantine is in full effect in Cebu City thus we are implementing a temporary work-at-home set up on selected accounts in compliance to the city's guidelines. As soon as MGCQ is lifted, all operations will resume onsite.
SYKES ASIA CEBU is looking for

TEAM LEADERS

Earn competitive salary and great benefits!
 
Responsibilities:
  • Exceeding the delivery of quality customer service and manage the day-to-day deliverables of the team
  • Manage team performance to ensure consistent delivery, maximizing the potential and improving skills of each team member
  • Manage team attendance and ensures schedule compliance is consistently met
  • Conducts team meetings
  • Performa Quality monitoring of agents and feedback findings
  • Schedule coaching sessions
  • Attends calibration with the client
Minimum Qualifications:
  • Bachelor’s degree holder
  • At least 3 years total work experience, with at least 1 year experience as Team Leader in a BPO setting
  • With people management experience
  • Strong leadership skills in coaching and developing at least 15 direct reports

How to Apply


Apply now by sending your CV/resume to janetherese.partosa@sykes.com

Please indicate: Mynimo - Now Pooling: Team Leaders in the subject line.

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