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AtoX Business Solutions, Inc.

Technical Support Representative

PHP 15,000 - 17,000 per month

AtoX Business Solutions, Inc.

With business certificates
Established in 2016 | 11-50 employees
Cagayan de Oro City, Misamis Oriental
Total vacancies for this job title : 10
Posted on : November 17, 2020
Job ID : 367676

Details

Looking for Technical Support Associates for a Cebu-based client (Cebu I.T. Park) who will be expanding in Cagayan de Oro within the year, with the following requirements:
  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Field and promptly respond to incoming email and live chat messages from customers
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information including any issues and solutions for future reference
  • Collect and record customer feedback and information, and share that with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate
  • Attend all required customer service-related meetings
Qualifications:
  • 2+ years of experience in a client facing technical support-related role
  • Preferably with Experience with cloud-based/SaaS solution offerings
  • Excellent written and verbal communication skills
  • Organization, project management, time management skills is a plus
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Ability to work independently and to deliver on detail as well as strategy
  • Ability to foster and maintain relationships
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Willingness to work independently or as part of a team


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