Are you in Data Mode?
CEBU
ADVERTISEMENT



Citius Solutions Corporation

URGENT: Tier 2/3 Technical Support Representatives

Citius Solutions Corporation

Established in 2014 | 51-200 employees
8/F Skyrise 3 Bldg., Cebu I.T. Park, Apas, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : October 16, 2020
Job ID : 366960

Details

APPLY NOW and be a part of a growing team – Competitive Salary Package Awaits (Premium Account)
 
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of the Filipino values, we provide services that are executed with integrity and importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology, and administrative work – we can definitely employ customized solutions best fitted for your industry.
 
From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest to give professional service through disciplined methods.
 
JOIN ASAP & ENJOY COMPETITIVE COMPENSATION PACKAGE!
 
We are currently looking for dynamic individuals to fill-in the position of Tier 2/3 Technical Support Representatives with the following qualifications:
  • College graduate or at least 2 years of previous experience in Technical Support or related fields
  • Experience with VOIP and telephony systems
  • Tech Savvy - Able to do PC and technical troubleshooting
  • Ability to multitask and quickly learn client-specific technical applications
  • Excellent communication and listening skills
  • Advanced typing skills with at least 36WPM and 90% accuracy
  • Strong analytical ability
  • Has knowledge of customer service principles and practices
  • Experience with the following is a plus:
    • JIRA, Remote Desktop applications( eg., GoToAssist, Gotomeeting, Teamviewer)
    • Team handling or shows the potential to be able to handle a team
Responsibilities:
  • Troubleshoot applications by communicating with customers via phone and email
  • Research and identify solutions to technical problems and answer software related questions
  • Diagnose and troubleshoot technical issues, including account setup and configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged into the ticketing system
  • Prioritize and manage several open issues at one time
  • Proper call documentation
Urgent Hiring: Work From Home Arrangements during the quarantine period

How to Apply

For interested applicants, please send your resume and letter of intent to [email protected], and keep your phone lines open for a phone interview.

or


Quick Apply

Be realistic. Employers may ask for proof of your latest salary. Pricing your salary too high can disqualify you from the position.

Application / Cover Letter

Point out why you are qualified for this job.


Only files with .doc, .docx, .odt, .pdf, or .rtf extensions less than 900kb are allowed.
Click once only. By clicking the Submit button, you confirm that you have read, understood and agree to our Terms and Services and Privacy Policy.