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Manulife Business Processing Services

Customer Service Representative

Manulife Business Processing Services

With business certificates
Established in 1889 | 1001-5000 employees
Mactan Newtown, Mactan Circumferential Rd., Lapu-Lapu City, Cebu
Posted on : November 04, 2020
Job ID : 366623

Details

Join our Customer Service Representative Team in Quezon City now!
 
The Opportunity
 
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you.
 
Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.
 
We are looking for someone with:
  • Good communication and interpersonal skills
  • Excellent analytical, problem solving and solutioning skills
  • Multi-tasking capability in navigating multiple applications
  • The Ability to multi-task and navigate multiple applications at the same time.
  • Strong customer service background and can maintain positive, empathic and professional attitude toward customers at all times.
  • Open to change and continuous improvement.
Minimum Skills to hire:
  • At least one (1) year of call center experience and finished at least two (2) years in college OR a Bachelor’s Degree Holder
Nice to Haves:
  • Call Center experience focus in customer service and health care
  • Exposure in Shared Services and Financial industry
On the job you will:
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer inquiries and concern, provide appropriate solutions and alternatives
  • Work closely with team leaders to drive innovative solutions to meet business needs.
Our commitment to you
  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
Learn more about opportunities with us at jobs.manulife.com.
 
Join us now!


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