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RipeConcepts, Inc.

Sales Development Representative

RipeConcepts, Inc.

With business certificates
Established in 2009 | 201-500 employees
8/F Ayala Center Cebu Tower (across Ayala PUV Terminal) Bohol Avenue, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : October 01, 2020
Job ID : 365836

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Details

RipeConcepts, Inc. provides solutions to Creative, Design, Animation, Web Development, Employee Leasing and Outsourcing needs.

The hybrid nature of our business yields a diverse team consisting of members who come from the best industries and multinational companies. We offer friendly competition that pushes our employees to constantly rethink their work to produce creative, attention-grabbing and quality output. We pride ourselves in delivering the best solutions.
 
Having grown considerably over the past ten years, and we are looking for more talent to be part of the team.
 
Come and join us to experience a rewarding career and an awesome work environment!
 
CUSTOMER SUCCESS REPRESENTATIVE
 
As a Customer Success Representative, you will be building sales-pipelines, supporting the customer success processes, and managing CRM software, with the mindset of aiding account executives and head of strategic partnerships in qualifying and generating leads.
 
Key Responsibilities:
  • Prospecting and setting meetings with qualified leads for account executives
  • Moving leads and prospects through the sales funnel and reporting on findings from lead qualification
  • Onboarding new leads through channel creation process and following up to completion
  • Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping solve customer support issues
Qualifications: 
  • A degree holder of Communication or Business or commensurate experience
  • Experience working in the contact center industry for at least 3 years
  • Work experience in sales, handling high volume of support tickets, and inbound calls
  • Excellent communication skills (oral and written)
  • Good working knowledge in utilizing Intercom, MS Excel, Google Sheets, HubSpot,
    and Slack
  • Able to deliver results with less supervision
 
Check out our website for more info about us: www.ripeconcepts.com


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