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Customer Service Representative

Contact Solutions Research and BPO

Established in 2016 | 51-200 employees
Cebu City, Cebu
Posted on : October 13, 2020
Job ID : 365668

Details

KEY RESPONSIBILITIES:
  • Resolve customer complaints over the phone
  • Assist with placement of orders, refunds or exchanges
  • Take payment information and other pertinent information
  • Place or cancel orders
  • Answer questions on warranties and terms of sale
  • Handle product calls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Read from scripts
  • Handle changes in policies or renewals
CUSTOMER SERVICE REPRESENTATIVE
 
QUALIFICATIONS:
  • College level
  • Able to start immediately
  • Willing to work on site
  • Willing to work on shifting schedules
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Ability to handle stressful situations appropriately
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Experience in sales and financial account is preferred
BENEFITS
  • Competitive all-in compensation of 26K/month 
  • Exclusive signing bonus of up to 10K 
  • Point-to-point shuttling available (subject to change with prior notice)
  • Comprehensive HMO coverage for principal members upon regularization.
  • All government mandated benefits.


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