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eLink Systems & Concepts Corp.

Collections Specialist (BPO)

eLink Systems & Concepts Corp.

Established in 2012 | 51-200 employees
9th floor Chinabank Corporate Center, Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : October 08, 2020
Job ID : 365644

Details

URGENT: OUTBOUND CSR
 
Job Brief:
 
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will have struck a balance between maintaining trustful relationships, and ensuring timely payments.
 
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
 
Responsibilities:
 
  • Monitor accounts to identify outstanding debts
  • Calls Customers to collect installment payabales
  • Takes payment calls for new slaes
  • Calls customers to communicate their earnings
  • Responds to customers inquiries related to their payables and earnings.
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  •  
Requirements:
  • Proven experience as a Collection Specialist is an edge
  • Knowledge of billing procedures and collection techniques (e.g. skip tracing)
  • Familiarity with laws related to debt collection (e.g. FDCPA)
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • at least 1 year solid customer service experience


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