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Optum, a UnitedHealth Group company

Urgent Hiring for Pharmacy Technicians (Contractual w/ Completion Bonus)

Optum, a UnitedHealth Group company

With business certificates
Established in 2011 | 1001-5000 employees
Cebu City, Cebu
Total vacancies for this job title : Over 50
Posted on : September 24, 2020
Job ID : 365405

Video Profile


  • Optum is a part of the UnitedHealth Group, a Fortune 7 company, serving 125 million individual consumers.
  • We are a diverse company with over 189,000 employees worldwide and over 14,000 employees in the Philippines.
  • We are a leader in nearly every aspect of today’s health care landscape.
  • We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States. At Optum, we believe that what makes you special can inspire your life’s best work.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.

  • Completed at least 2nd year of College. Call Center experience of at least 6 months in an NPS-driven voice account required, or Graduate of any Medical Allied Course (BS Nursing, BS Pharmacy, etc.)
  • Certified Pharmacy Technician: Pharmacy Benefit Management Certified Technician Training (PBMCT) Certified (Certification to be completed after hiring)
  • Above average communication skills, both oral and written
  • Can type 35-50 WPM
  • Can pass CAT Assessment with a minimum score of 2.7 or Versant Testing with a minimum score of 60
  • Working knowledge of Excel and Microsoft Office products
  • Should have understanding / willing to learn interpreting the medications and dosages.
  • Has keen eye for detail, creative, resourceful, committed, and flexible
  • Willing to work night and shifting schedules
  • Willing to work long hours if needed
  • Completion Bonus *Terms and Conditions Apply
Prior Authorization is the preliminary review of Prior Authorization requests based from Clinical Guidelines for each drug. The team helps in procuring the PA for the customer. The PA/Appeals Technician will assist members/providers by providing quality service through efficient and accurate prior authorization service support.
  • Review Prior Authorization requests (either through incoming faxes, or inbound calls) to make a PA    determination based on clinical guidelines
  • Understand and interpret urgencies on Prescription
  • Enter prescriptions and verifying appropriate information
  • Sort Faxes/Answers calls submitted by providers for Prior Authorization
  • Queue faxes to correct departments and appropriate urgencies
  • Contact Patients, Pharmacists, and Doctor’s offices to resolve Prior Authorization issues
  • Research all failed fax numbers and addresses of members and find correct information to send correspondence on a timely matter
  • Recognize, interpret and evaluate inconsistencies, discrepancies and inaccuracies in the prescription data or records and appropriately alert and/or query the responsible party and supervisor
  • Flexibility to be multi-skilled to handle multiple work types of varying complexity within Prior Authorization
  • Be able to handle High-Touch clients, accurately and efficiently as assigned
  • Adhere to required up-training classes as needed by the business
  • Meet quality and productivity standards, schedule adherence and deadlines/turnaround times while maintaining a good attendance record.
  • Participate in Quality Improvement Activities.
  • Perform other duties as assigned by supervisor
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

Applications for this job are now closed.
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