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M Lhuillier Cebu Safari

Resorts Operations Manager

PHP 40,000 - 50,000 per month

M Lhuillier Cebu Safari

With business certificates
Established in 2017 | 201-500 employees
El-Mar Resort, Sogod, Cebu
Total vacancies for this job title : 1
Posted on : September 28, 2020
Job ID : 365185

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Details

ABOUT THE ROLE: RESORTS OPERATIONS MANAGER
 
A. Job Overview
 
Fully responsible for the operating success of the resort by efficiently and effectively overseeing the operations of the resort, including front office, F&B, and housekeeping.
 
B. General Role and Responsibilities
  • Report to the EVP/COO and prepare monthly status and accomplishment reports.
  • Ensure that high levels of customer satisfaction from property guests are achieved.
  • Ensure that relevant national and local regulations are satisfactorily met.
  • Ensure that the property is operated safely and securely according to safety standards.
C. Detailed Activities include but not limited to:
  • Develop and implement standard operating procedures (SOPs) and service standards for all areas of service.
  • Train employees on customer service, operating procedures, service standards, safety and emergency procedures, etc.
  • Oversee daily operations including all areas of service such as restaurant, front office, F&B outlets, cleaning, and leisure activities.
  • Promote and implement a culture of excellent service and customer satisfaction among employees.
  • Direct the preventive maintenance program of the resort in all areas, ensuring that the inventories of both fixed and current assets are in order.
  • Conduct weekly inspections and ensure physical facilities are kept in optimal condition by implementing an effective preventive program. 
  • Ensure emergency procedures are practised and enforced to provide for the security and safety of guests and employees.
  • Conduct performance appraisals of resort staff.
  • Behave with the highest ethical standards, respecting and treating others fairly, and inspiring trust among the resort owner, officers, employees, and guests.


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